Submitting a deletion request.
Homeowners may request deletion of their assessment data at any time. Requests can be submitted through the contact form or by emailing [email protected].
Deletion requests should include the email address used during assessment submission to help us locate your record.
The records we remove.
Upon verification, Property Claim Guide will delete:
- Assessment submission records associated with your email address.
- Uploaded photos stored in our system.
- Caro AI analysis results and derived data.
- Contact information provided during assessment.
What we may need to keep.
Property Claim Guide may need to retain limited records where required for:
- Security and fraud prevention.
- Legal compliance obligations.
- Operational integrity and system security.
How matching is affected.
Contractor matching requires explicit homeowner consent. Property Claim Guide does not sell homeowner data to third parties. If you previously consented to contractor matching, deletion will remove your assessment from matching eligibility.
When deletion completes.
Deletion requests are typically processed within 30 days. You will receive confirmation once your data has been deleted from our active systems.