Currently serving Nevada. Join the waitlist for AZ, UT, CA
Support · Help center

How can we help?

Find answers to common questions, or reach our support team directly.

Browse

Where would you like to start?

Common questions

Quick answers.

Is Property Claim Guide free?
Yes. Homeowner assessments are always free. There is no paywall and no upsell.

Is this insurance advice?
No. Property Claim Guide provides educational guidance only — not a licensed adjuster service, not legal advice, and not a binding estimate.

How long does it take to get results?
Most assessments complete within about 90 seconds; a more detailed analysis may take up to 3 minutes.

What happens to my photos?
Photos are stored securely to generate your report, then automatically deleted after 90 days. They are never shared publicly.

Can I delete my data?
Yes. Request deletion at any time — we soft-delete immediately and hard-delete within 30 days.