Information we collect.
Property Claim Guide collects information you voluntarily provide through the educational assessment form, including:
- Contact information — name, email address, and phone number.
- Property-related information — ZIP code, property type, damage type, timeline, and affected areas.
- Uploaded materials — photos, videos, notes, and documents submitted by the homeowner.
- Assessment responses and related form entries.
- Basic technical information — device type, browser, and security logs.
What your information powers.
Your information is used to:
- Provide the educational assessment experience.
- Organize submitted damage information.
- Generate educational summaries and broad guidance.
- Help homeowners document information they choose to provide.
- Support contractor matching only when the homeowner gives consent.
- Operate, secure, maintain, and improve the website.
Where automation enters the picture.
Property Claim Guide may use automated and AI-assisted tools to help organize homeowner-submitted information, summarize uploaded materials, identify general damage categories, and support educational report generation. These tools do not make insurance coverage decisions, provide legal advice, or replace licensed professional inspection.
Who sees what, and when.
We do not sell your personal information. We may share information with service providers who help operate the website. We only share assessment details with contractors when the homeowner consents to contractor matching or submits information for that purpose.
How matching is shared.
If a homeowner requests contractor matching, limited assessment information may be shared with eligible Nevada licensed pros based on location, trade fit, coverage area, plan eligibility, and homeowner consent. Lead availability and contractor availability may vary.
How long we keep records.
We retain information only as long as reasonably necessary to provide the service, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and improve platform reliability. Users may request deletion of eligible information by contacting us.
How your data is protected.
We use reasonable administrative, technical, and organizational safeguards designed to protect submitted information. Data is stored with encryption in transit and at rest. No internet service can guarantee absolute security.
The vendors we rely on.
We may use trusted service providers for hosting, data storage, security, email delivery, analytics, payment processing, and operational support. These providers are authorized to process information only as needed to support the services.
Access, correction, deletion.
Users may request access, correction, or deletion of eligible information by contacting us at [email protected].
Not directed at children.
Property Claim Guide is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
Privacy inquiries.
For privacy-related inquiries, contact [email protected]. You may also reach us through the contact page.